Question 1

What exactly does Done Right Marketing do?

Accepted Answer

We help Australian businesses set up and optimise their customer management system (sometimes called a CRM) and lead tracking process. We build automated follow-ups that handle reminders, booking requests and customer communication so your team can focus on the work that matters.

Question 2

Do I need to be tech-savvy to work with you?

Accepted Answer

Not at all. We explain everything in plain English and provide full training for you and your team. Our goal is to make the system easy to use, even if you have never used a customer management system before.

Question 3

How long does the setup take?

Accepted Answer

Most setups are completed within 2 to 4 weeks, depending on the complexity of your business and the number of automations required. We'll give you a clear timeline during your strategy session.

Question 4

Will this work with my existing website and tools?

Accepted Answer

In most cases, yes. We work with a range of customer management platforms and can usually integrate with your existing website, email platform, calendar and other tools. We'll confirm compatibility during the discovery phase.

Question 5

Can you work with my existing customer management system?

Accepted Answer

Yes. If your current system is suitable for your needs, we can optimise it rather than starting from scratch. If a different platform would serve you better, we'll explain why and recommend the right solution.

Question 6

What happens after the setup is finished?

Accepted Answer

We provide training, documentation and a handover period. Ongoing support is available through our optional Care Plan, which includes workflow improvements, new automations and technical assistance.

Question 7

How much does it cost?

Accepted Answer

Our Launch package is $1,995 once-off. Growth is $399/month plus a $1,995 one-time setup. Marketing & Ads is $1,995/month with the setup fee waived. Scale is custom, from $2,995. We also offer a free strategy session before any commitment.

Question 8

How does your 30-Day Confidence Promise work?

Accepted Answer

Your 30-Day Confidence Promise doesn't begin until your system is fully built, tested and live. Pay the one-time setup fee of $1,995.. We spend approximately 2–3 weeks building your customer management system, automated follow-ups, customer journey and, where applicable, your advertising campaigns.. Once everything is live, your first month of management begins.. If you don't believe we're adding value during that first month, you're free to change your plan before your next monthly payment. There are no lock-in contracts.. Flexibility to downgrade and upgrade You can change between plans each month based on your business needs. You can cancel at any time, walk away and keep all your automations and setup.

Question 9

How do your automations save me money on advertising?

Accepted Answer

Most businesses lose money on advertising not because their ads are bad, but because leads slip through the cracks after they arrive. Missed enquiries, slow follow-up and forgotten quotes all mean you pay for the same lead twice — once through your ad spend, and again by having to replace them. Our customer management systems and automated follow-ups help you spend less on ads by getting more from the leads you already have: Instant response: every new enquiry is captured, acknowledged and routed to the right person automatically.. Automated follow-up: email and SMS sequences chase quotes, bookings and unanswered enquiries without your team lifting a finger.. Reactivation campaigns: we recycle your existing database — old enquiries, past customers and cold leads — into new revenue.. Reviews & referrals: happy customers are prompted to leave reviews and refer others, lowering your cost per new customer over time.. The result: a higher return on every advertising dollar and, for many clients, the ability to reduce ad spend while still growing revenue.

Question 10

How does the 30-Day Risk-Free Management Trial work?

Accepted Answer

Our 30-Day Risk-Free Management Trial is designed so you can experience the value of our management service before committing to an ongoing monthly subscription. Pay the one-time setup fee of $1,995.. We'll spend approximately 2–4 weeks building your customer management system, automated follow-ups, lead tracking pipelines and workflows.. Once your system is complete, your first month of management is FREE on any managed plan.. No lock-in contracts. No cancellation fees. Keep every automation we build.. If you're happy, your monthly subscription simply starts after the free month.. If you decide our management isn't right for you, you can walk away at the end of the free month and keep everything we've built for your business.

Question 11

Who do you help?

Accepted Answer

We work with service-based businesses across Australia, including trades, professional services, health and wellness, home services, consultants and small business owners who rely on leads and customer follow-up.

Question 12

How do I get started?

Accepted Answer

Book a free strategy session. We'll discuss your current process, identify where leads may be falling through the cracks, and outline a plan to fix it.

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