Refund Policy
100% Satisfaction Guarantee
If you are not happy with your video, you get a full refund. You only receive the final, watermark-free video once you are satisfied.
How it works
- We send you a watermarked preview of your video.
- You can request up to 2 rounds of edits.
- If you are happy, we release the final video without the watermark.
- If you are still not satisfied, tell us and we will refund 100% of what you paid. No watermark-free video is released.
Requesting a refund
- Email us at info@donerightmarketing.com.au within 14 days of receiving your latest preview.
- Refunds are paid back to your original PayPal payment method within 5 business days.
When the guarantee does not apply
- After the final watermark-free video has been released to you.
- If the watermarked preview has been posted, published or used in an ad.
- If no refund request is received within 14 days of the latest preview.
This guarantee is in addition to your rights under the Australian Consumer Law, which cannot be excluded.
Ready to get started?
Order a bespoke video ad with the guarantee above, or read our Terms & Conditions.